FAQ

You can see a detailed model of the procedure in the "How to Book" section.

Yes. We offer high-end mountain electric bikes, professionally serviced and prepared for the route. For every guided tour, an e-bike can be rented. A bicycle helmet is also included in the rental. When filling out the booking form, you can indicate your desire for a rental bike. For e-bike rental for one-day and half-day tours, see the "Half-day and One-day Electric Bike Tours" section. Our goal is to make the mountains accessible.

Yes. We offer routes with different degrees of difficulty – from easy panoramic tracks to more challenging mountain routes. For beginners, we recommend e-bike tours (tours with electric bikes), where the physical exertion is significantly less and the experience in the mountains is much more accessible. More information can be found in the "What is an e-bike?" and "Difficulty Levels" sections.

No. Electric assistance facilitates climbs, allows for longer routes without excessive fatigue, and makes the tour suitable for people with different levels of physical preparation. Still, it is recommended to have basic physical activity and comfort when riding a bike. Thanks to the e-bike concept, the focus during the tour is on the experience, the views, movement in nature, and not on physical exhaustion, while at the same time preserving the classic feeling of riding a bike. You won't ask yourself "Will I endure?", but you will say "How beautiful it is here". For more information see the "What is an e-bike?" section.

The description of each bike tour indicates its difficulty level. In the "Difficulty Levels" section, a detailed description of each level is provided and it is specifically stated who it is suitable for. For your convenience, a Test for determining the suitable difficulty level for you is attached. In case of doubts, do not hesitate to contact us for a consultation.

Yes. In all bike tours you can participate with your own conventional or electric bike, if it is technically sound and suitable for the terrain.

For half-day and one-day tours: Comfortable sports clothes according to the season, sports/sunglasses, sports/mountain shoes with grip, light windproof jacket, warm garment, small backpack containing: the clothes mentioned so far that are not on you, ID card and some money, 1 liter of water, phone with a charged battery, dried fruits (raisins, dates, figs) or energy bars, sunscreen, and wet wipes. For multi-day (over 1 day) organized tours, see the "What to Bring" section.

Yes. Before each bike tour, a mandatory briefing on safety and bicycle handling is conducted. Our main priority is safety.

We provide basic technical support during the bike tour. The guide carries basic tools and supplies. In most bike tours, accompanying or emergency transport is provided.

In dangerous weather conditions, the bike tour can be redirected or canceled. In case of cancellation of the bike tour, at the choice of the participant, a voucher for another bike tour can be issued or the paid amount can be refunded. In light rain, the tour usually takes place. In case the participant does not have a suitable raincoat, Bike Motion provides a reliable one. In most cases, light rain makes the adventure even more fun.

Yes. The cancellation conditions are detailed in the contract and the General Terms and Conditions.

Groups are usually between 5 and 16 participants to ensure personal attention and safety.

The minimum age for participation is 14 years. Participants under 18 are admitted with written consent from a parent/guardian.

A self-guided bike tour is an organized adventure without a guide, where you determine the departure date, ride according to your own time schedule, at your own pace, but the logistics, routes, and safety are prepared by us in advance. You enjoy the ride, and we have taken care of: • a selected and checked route that will take you to captivating places; • detailed and accurate navigation; • carefully selected places for eating and accommodation; • and support if needed. For details, read the "What is a self-guided tour?" section.

Yes. We offer a transfer from a pre-arranged location to the starting point of the route and back. The service can be included in the package or requested additionally. For details, read the "Transfers" section.

The tours are conducted in Bulgarian, English, and German.

Yes – we offer personalized programs for companies and private groups. For more information, see the "Team Building Bike Tours" section.

Yes. We organize individual and group tours on request – according to level of preparation, number of participants, duration, and preferred region. Contact us so we can prepare a personalized program. For more information, see the "Custom Bike Tour" section.

Yes. The maximum allowable total weight (rider + equipment) is according to the technical specifications of the bicycle and is up to 120 kg. In case of doubt, we recommend a preliminary consultation.

The routes are planned so that the battery capacity is sufficient for the entire transition, even in the heaviest "Turbo" mode. In case of extreme necessity, the guide optimizes the assistance mode.